Privacy Policy
Your privacy matters. Here's how we protect your health information.
Last updated: January 1, 2025
Introduction
WhatsAilingMe™ is committed to protecting your privacy and the security of your personal and health information. This policy explains how we collect, use, and safeguard your information.
By using our services, you agree to the practices described here. If you disagree, please do not use our services.
HIPAA Compliance
We are HIPAA compliant.
We adhere to HIPAA requirements for protecting your Protected Health Information (PHI), including administrative, physical, and technical safeguards.
Information We Collect
Personal Information
- Name and contact information (email, phone)
- Account credentials and billing information
- Date of birth and demographics
Health Information
- Medical history and records you upload
- Symptoms, conditions, and health concerns
- Medications, supplements, and lab results
- Lifestyle factors and environmental exposures
- Imaging reports, doctor's notes, and specialist records
Technical Information
- Device info, IP address, and general location
- Usage data and cookies
How We Use Your Information
- Provide health analysis and generate your Possibility Report
- Create your Physician Intake Document
- Analyze patterns in your health data
- Process payments and manage subscriptions
- Improve our platform and provide support
- Comply with legal obligations
How We Protect Your Information
TLS/SSL in transit, AES-256 at rest.
Role-based access limits who views your data.
SOC 2 compliant data centers.
Detailed logs of all health data access.
Information Sharing
We do not sell your information. We share only when:
- With your consent: When you explicitly authorize sharing
- Service providers: Quest Diagnostics for labs, payment processors—bound by confidentiality agreements
- Legal requirements: When required by law or court order
- Safety: To protect you or others
- Business transfers: In mergers/acquisitions, with continued protection
Your Rights
- Access: Request a copy of your information
- Correction: Fix inaccurate data
- Deletion: Request deletion (subject to legal retention)
- Portability: Receive data in a usable format
- Restriction/Objection: Limit certain processing
Contact privacy@whatsailingme.com to exercise these rights.
Data Retention
- Active data retained while your account is active
- Health records retained 7+ years per healthcare regulations
- After deletion, some data may be anonymized for improvement
- Billing records kept per tax/financial requirements
Cookies and Tracking
We use cookies to:
- Keep you signed in
- Remember preferences
- Understand usage and improve services
You can control cookies via browser settings; disabling some may affect functionality.
Children's Privacy
Our services are for users 18+. We do not knowingly collect information from children. Contact privacy@whatsailingme.com if you believe we have.
Changes to This Policy
We may update this policy and will post changes here with an updated date. Continued use after changes constitutes acceptance.
Contact Us
WhatsAilingMe™ Privacy Team
Email: privacy@whatsailingme.com